Numerous studies have observed that a high percentage of consumers consider unsatisfactory products or services purchased.  This dissatisfaction can cause two different reactions.   In the first case the consumer changes product or supplier without complain. In the second case the customer will talk dirty about the product with other people and probably he will solicit a refund by the company. Both situations will cause a problem. On the one hand a loss in the turnover and on the other hand a damage one’s image that could have serious consequences in the long term.    

A winning move for the business growth in this competitive context is understand how act in order to have very satisfied customers.  This kind of people will speak well of the product and will contribute to do so buy it from friends or relatives.

Increasing turnover and business success are related to the level of satisfaction and to the loyalty of our customers. 

For many years now the team of SPS supports the companies that believe in the customer satisfaction. It does it by using customer satisfaction surveys. A tool which help the companies to understand what their customers think of their product. A complete plan with all consumption steps, such as the purchase, the product use and the customer service. The survey results give us the right information that allow us to support our customer during the phase of product improvement.

One of our services, as part of the customer satisfaction, is the Charter of the Services. With this document every corporation, which provide a service, takes the charge of provide a service of high quality and inform the users about their rights.

SPS deals with the fulfillment of Charter of the Services of Olbia Costa Smeralda Airport.